FAQs

Getting started

  • Yes. No previous Pilates experience is needed. We recommend starting with one of our introductory offers and choosing The Form One or The Signature One for your first reformer class.

  • Class sizes vary by format. All of our classes are intentionally kept small enough for instructors to offer individual guidance and corrections throughout.

  • Yes. Before your first visit, you’ll be asked to complete a health and liability form through our booking system. You will not be able to participate until this has been completed.

Booking & scheduling

  • Visit our timetable, select your class and book through Arketa. You’ll need to create an account if it’s your first booking.

    If you experience a technical issue, contact us at hello@thepilatestusstudioldn.com.

  • All sessions must be cancelled or rescheduled through your online account. Cancellations made by email, Instagram or text are not valid. Clients are responsible for managing their own bookings.

  • Group classes can be cancelled or rescheduled through your online account up to 12 hours before the class starts. Private 1:1 and mixed-equipment 3:1 sessions require 24 hours’ notice.

    Eligible cancellations will be returned as credit to your account. Late cancellations will be charged in full and are not eligible for credit or a refund. Membership late-cancellation and no-show fees apply as stated in the membership terms.

  • Please arrive 5–10 minutes before class. For safety and to minimise disruption, you will not be admitted more than 5 minutes after the class has started. Missed classes or class time cannot be credited, extended or refunded.

  • If a class is full, you can join the waitlist through your online account. If a place becomes available, you’ll be added to the class automatically and notified by email.

    Please remove yourself from the waitlist if you are no longer able to attend. Our standard cancellation policy applies once you have been added to the class.

What to bring & studio etiquette

  • Wear comfortable, fitted activewear that allows you to move freely.

  • Yes. Grip socks are required for reformer and mixed-equipment classes for safety. They are available to purchase in the studio for £15.

  • Please bring grip socks and water. We have taps to fill up your bottle. You may also bring a towel if you wish. All other equipment is provided.

  • Please arrive 5-10 minutes before class so you have time to settle in and prepare.

  • Dogs may be permitted by prior arrangement. Please contact us before bringing your dog so we can confirm whether it is appropriate for the class or session taking place.

General & practical info

  • We’re located at V5 and V6 Railway Arches, Patcham Terrace, SW8 4EX (note that this postcode is different from the official business address but it works on Google!), directly opposite Battersea Park station.

    We’re also within walking distance of Queenstown Road station and Battersea Power Station Underground station.

  • Email us at hello@thepilatesstudioldn.com.

Classes & sessions

  • We offer group reformer  Pilates classes, small-group mixed-equipment sessions and private 1:1 sessions.

    Each format offers a different level of challenge and individual support. Please check the class descriptions before booking to choose the most appropriate option for you.

  • Group classes follow a structured class format, with individual guidance offered throughout.

    Private 1:1 sessions are tailored to your goals and needs. They may be more suitable if you are working with an injury, are pregnant or postnatal, or would benefit from closer individual support.

  • All classes run for 50 minutes unless otherwise stated.

  • If you have previous reformer Pilates experience and an uncomplicated pregnancy, you may continue attending suitable classes. Please tell your instructor before every class and choose The Bump One, The Signature One or The Form One rather than our other formats.

    If you are new to reformer Pilates, have any complications or have been advised to modify exercise, please contact us before booking.

  • You can return to group classes from six weeks after a vaginal birth or 12 weeks after a Caesarean birth. If you would like to return sooner, you will need clearance from an appropriate medical professional.

    Please tell your instructor that you are postnatal before class so suitable modifications can be offered. If your recovery has been more complex, we may recommend starting with a private session.

Pricing, packs & payments

  • We offer introductory offers, single classes, class packs, Momentum memberships, mixed-equipment sessions and private 1:1 sessions.

    Full prices and validity periods are shown on our pricing page and booking platform.

  • Yes. We offer 5 and 10-class packs for group classes, mixed-equipment sessions and private 1:1 sessions.

  • The validity period is shown when you purchase your class pack. All credits must be used before the stated expiry date.

  • Class-pack validity begins on the date of purchase unless otherwise stated in the individual offer terms.

  • No. Class packs cannot be extended or paused, so please choose a pack with a validity period that suits your schedule. All credits must be used before the stated expiry date.

  • Momentum memberships are billed every four weeks.

    Depending on your membership, 4, 8 or 12 group reformer credits will be added to your account every 28 days. Credits must be used within that billing period and do not roll over. 3-month minimum commitment before you’re able to cancel.

    Momentum is a rolling membership and can be cancelled with 28 days’ notice.

  • Momentum memberships cannot be paused. If you wish to end your membership, you can cancel it by providing 28 days’ notice.

  • No. Class packs and membership credits are non-refundable and cannot be shared or transferred to another person.

  • Yes. Once you’ve attended a class, you’ll receive a unique referral code to share with friends.

    When a new client uses your code to purchase an eligible five or 10-class group class pack, you’ll both receive £25 of studio credit.

    Referral credit can be used towards five and 10-class group class packs. It cannot be used towards introductory offers, single classes, memberships, mixed-equipment sessions or private 1:1 sessions.

Health, safety & participation

  • Yes. Please include all relevant information on your health form and tell your instructor before class. This allows us to determine whether the class is suitable and offer modifications where appropriate.

  • This depends on the nature and stage of your injury or condition. While instructors may be able to offer modifications, a group class cannot provide individually tailored rehabilitation or medical treatment.

    If your condition is acute, complex or requires close supervision, we may recommend beginning with a private 1:1 session. Please contact us before booking if you are unsure whether a group class is appropriate.

  • You will not be able to participate until your health and liability form has been completed.

  • Yes. The studio reserves the right to refuse entry or participation if required documentation has not been completed, a client arrives more than 5 minutes late, or participation is considered unsafe or inappropriate.